return new Promise((resolve, reject) => {
try {
let res = getAllAgentGroups();
resolve(res);
} catch (ex) {
Unicall.fn.logger.error('Method -> [ticket.getAllAgentGroups] Error:', ex);
reject(ex);
}
});
export default function () {
Unicall.fn.logger.debug('init tickets method');
Meteor.methods({
'ticket.configs'(agentInfo){
let ticketDomain = getTicketConfig(agentInfo);
let groups = getAllAgentGroups(agentInfo);
let allAgent = getAllAgent(agentInfo);
let agentData = [];
let groupData = [];
let ticketStates = [];
let priorities = [];
let types = [];
for (let agent of allAgent) {
let tmp = {
key: agent.name,
value: agent.username
}
agentData.push(tmp);
}
for (let group of groups) {
let tmp = {
key: group.name,
value: group.id
}
groupData.push(tmp);
}
groupData.unshift({key: '--', value: ''});
for (var ticketState of ticketDomain.ticketState) {
var tmp = {
key: getStateDisplay(ticketState.agentDisplay),
value: ticketState.agentDisplay
}
ticketStates.push(tmp);
}
for (let priority of ticketDomain.priority) {
let tmp = {
key: getPriorityDisplay(priority),
value: priority,
}
priorities.push(tmp);
}
priorities.pop();//去掉优先级100
for (let type of ticketDomain.type) {
let tmp = {
key: type,
value: type
}
types.push(tmp);
}
return {
ticketState: ticketStates,
priority: priorities,
type: types,
agents: agentData,
groups: groupData,
};
},
'ticket.create'(ticketObj, agentInfo){
Unicall.fn.logger.debug('Method -> [ticket.create] :', ticketObj,agentInfo);
check(ticketObj, Object);
return new Promise((resolve, reject) => {
try {
let res = createTicket(ticketObj, agentInfo);
Unicall.fn.logger.debug('Method -> [ticket.create] Success:', res);
resolve(res);
} catch (ex) {
Unicall.fn.logger.error('Method -> [ticket.create] Error:', ex);
reject(ex);
}
});
},
'ticket.domain'(){
return new Promise((resolve, reject) => {
try {
let res = getTicketDomain();
resolve(res);
} catch (ex) {
Unicall.fn.logger.error('Method -> [ticket.domain] Error:', ex);
reject(ex);
}
});
},
'ticket.getAllAgentGroups'(){
return new Promise((resolve, reject) => {
try {
let res = getAllAgentGroups();
resolve(res);
} catch (ex) {
Unicall.fn.logger.error('Method -> [ticket.getAllAgentGroups] Error:', ex);
reject(ex);
}
});
},
'ticket.getAllAgent'(){
return new Promise((resolve, reject) => {
try {
let res = getAllAgent();
resolve(res);
} catch (ex) {
Unicall.fn.logger.error('Method -> [ticket.getAllAgent] Error:', ex);
reject(ex);
}
});
},
'ticket.getAllAgentInGroup'(groupId){
check(groupId, String);
return new Promise((resolve, reject) => {
try {
let res = getAllAgentInGroup();
resolve(res);
} catch (ex) {
Unicall.fn.logger.error('Method -> [ticket.getAllAgentInGroup] Error:', ex);
reject(ex);
}
});
},
'ticket.customer.init'(cid) {
check(cid, String);
console.log('In tickets method ticket.customer.init:', cid);
return new Promise((resolve, reject) => {
setTimeout(() => {
const data = {
id: cid,
name: '测试初始化',
username: '******' + new Date().getTime(),
email: "*****@*****.**",
mobile: "15308098290",
address: "北京北京",
telephone: "01087654321",
memo: "初始化备注:" + new Date().getTime()
};
resolve(data);
}, 1000);
});
},
'ticket.select.init'() {
console.log('In tickets method ticket.select.init!');
return new Promise((resolve, reject) => {
setTimeout(() => {
const data = {
'type': [{value: 1, key: 1}, {value: 2, key: 2}, {value: 3, key: 3}, {value: 4, key: 4}, {
value: 5,
key: 5
}],
'ticketState': [{value: 1, key: 1}, {value: 2, key: 2}, {value: 3, key: 3}, {value: 4, key: 4}, {
value: 5,
key: 5
}],
'priority': [{value: 1, key: 1}, {value: 2, key: 2}, {value: 3, key: 3}, {value: 4, key: 4}, {
value: 5,
key: 5
}],
'groups': [{value: 1, key: 1}, {value: 2, key: 2}, {value: 3, key: 3}, {value: 4, key: 4}, {
value: 5,
key: 5
}],
'agents': [{value: 1, key: 1}, {value: 2, key: 2}, {value: 3, key: 3}, {value: 4, key: 4}, {
value: 5,
key: 5
}]
};
resolve(data);
}, 1000);
});
},
'ticket.customer.edit'(data) {
check(data, Object);
console.log('In tickets method ticket.edit:', data);
return new Promise((resolve, reject) => {
setTimeout(() => {
data.name = '修改姓名';
data.memo = '修改备注:' + new Date().getTime();
resolve(data);
}, 1000);
});
}
});
}