Ticket.findOne({company: ardsResponse.Company, tenant: ardsResponse.Tenant, _id: ardsResponse.SessionID}, function (err, ticket) {
if (err) {
jsonString = messageFormatter.FormatMessage(err, "Fail Find Ticket", false, undefined);
res.writeHead(503, {'Content-Type': 'application/json; charset=utf-8'});
res.end(jsonString);
}
else {
if (ticket) {
var oldTicket = deepcopy(ticket.toJSON());
var time = Date.now();
ticket.updated_at = time;
var tEvent = TicketEvent({
type: 'status',
body: {
"message" : "ARDS Ticket Assign To "+user.id,
"time" : time
}
});
ticket.events.push(tEvent);
ticket.assignee_group = undefined;
ticket.assignee = user.id ;
ticket.update(ticket, function (err, obj) {
if (err) {
jsonString = messageFormatter.FormatMessage(err, "Fail Find Ticket", false, undefined);
res.writeHead(503, {'Content-Type': 'application/json; charset=utf-8'});
res.end(jsonString);
}
if(obj){
jsonString = messageFormatter.FormatMessage(undefined, "Ticket Assign To User.", true, undefined);
res.writeHead(200, {'Content-Type': 'application/json; charset=utf-8'});
res.end(jsonString);
RemoveRequest(ardsResponse.Tenant, ardsResponse.Company,ardsResponse.SessionID, "NONE", function(){
});
TriggerWorker.ExecuteTrigger(ticket.id, "change_assignee", oldTicket.assignee);
}
else{
jsonString = messageFormatter.FormatMessage(undefined, "Invalid Ticket Information.", false, undefined);
res.writeHead(200, {'Content-Type': 'application/json; charset=utf-8'});
res.end(jsonString);
RejectRequest(ardsResponse.Tenant, ardsResponse.Company,ardsResponse.SessionID, "NoSession", function(){
});
}
});
} else {
jsonString = messageFormatter.FormatMessage(undefined, "Fail Find Ticket", false, undefined);
res.writeHead(200, {'Content-Type': 'application/json; charset=utf-8'});
res.end(jsonString);
RejectRequest(ardsResponse.Tenant, ardsResponse.Company,ardsResponse.SessionID, "NoSession", function(){
});
}
}
});
var CreateNewCase = function(tenant, company, caseConfig, ticketArray, callback){
logger.info("DVP-LiteTicket.CaseWorker.CreateNewCase Internal method ");
//var ticketArray = [ticketInfo._id];
//Ticket.find({
// company: company,
// tenant: tenant,
// active: true,
// isolated_tags: { $all: caseConfig.tagArray },
// status: {$nin: ['closed', 'solved']}
//}, function (err, tickets) {
// if (err) {
// logger.error("Get Tickets By isolated_tags Failed :: "+ err);
// } else {
//
// if (tickets) {
// for(var i =0; i < tickets.length;i++){
// if(caseConfig.activeTicketTypes && caseConfig.activeTicketTypes.length > 0){
// if(caseConfig.activeTicketTypes.indexOf(tickets[i].type) > -1){
// logger.info("Ticket Id:: "+tickets[i]._id +" Added to Case");
// ticketArray.push(tickets[i]._id);
// }
// }else{
//
// logger.info("Ticket Id:: "+tickets[i]._id +" Added to Case");
// ticketArray.push(tickets[i]._id);
// }
// }
//
// } else {
// logger.info("Get Tickets By isolated_tags Failed");
// }
// }
var time = new Date();
var tEvent = TicketEvent({
type: 'status',
"author": 'system',
"create_at": Date.now(),
body: {
"message": "System Create Case",
"time": time
}
});
var caseName = util.format('%s-%d', caseConfig.configurationName, time.getTime());
var caseInfo = Case({
created_at: time.toISOString(),
updated_at: time.toISOString(),
active: true,
status: "new",
caseName: caseName,
description: caseConfig.description,
company: company,
tenant: tenant,
caseConfiguration: caseConfig._id,
related_tickets:ticketArray,
events: [tEvent],
SLAViolated: false
});
caseInfo.save(function (err, caseData) {
if (err) {
logger.error("Create Case Failed :: "+ err);
callback(err, "Create Case Failed");
}
else {
if (caseData) {
logger.info("Case Saved Successfully :: "+ caseData);
callback(undefined, "Case Saved Successfully");
}
else {
logger.info("Fail To Save Case :: "+ caseData);
callback(undefined, "Fail To Save Case");
}
}
});
//});
};
Case.findOne({company: company, tenant: tenant, caseConfiguration: caseConf._id, active: true}, function (err, caseData) {
if (err) {
logger.error("Fail Find Case:: "+ err);
callback(err, "Fail Find Case");
}
else {
if (caseData) {
if(caseConf.activeTicketTypes && caseConf.activeTicketTypes.indexOf(ticketInfo.type) > -1) {
logger.info("Ticket Id:: " + ticketInfo._id + " Added to Case");
var time = new Date().toISOString();
var tEvent = TicketEvent({
type: 'status',
"author": 'system',
"create_at": Date.now(),
body: {
"message": "System Add Ticket To Case " + ticketInfo._id,
"time": time,
"differences": {}
}
});
caseData.update({
"$set": {
"updated_at": Date.now()
},
"$addToSet": {"events": tEvent, "related_tickets": ticketInfo._id}
}, function (err, rCase) {
if (err) {
logger.error("Fail Update Case:: " + err);
callback(err, "Fail Update Case");
}
else {
if (rCase) {
logger.info("Add Ticket To Case Success:: " + rCase);
callback(undefined, "Add Ticket To Case Success");
}
else {
logger.info("Failed To Update Case:: " + caseData._id);
callback(undefined, "Failed To Update Case");
}
}
});
}else{
callback(undefined, "Ticket Not Matched");
}
}
else {
logger.info("Fail Find Case");
//GetCurrentTicketCount(ticketInfo.tenant, ticketInfo.company, caseConf.configurationRule.replace(/ /g,''), function(err, currentCount){
GetCurrentTicketCount(ticketInfo.tenant, ticketInfo.company, caseConf, function(err, currentTickets){
if(err){
callback(err, "Get Current Ticket Count Failed");
}else{
if(caseConf.threshold && currentTickets.length >= caseConf.threshold){
currentTickets.push(ticketInfo._id);
CreateNewCase(ticketInfo.tenant, ticketInfo.company, caseConf, currentTickets, function(err, msg){
callback(err, msg);
});
}else{
logger.info("Threshold Not Exceeded");
callback(undefined, "Threshold Not Exceeded");
}
}
});
}
}
});